The features and specifications an organization needs for team-wide communication depend on how it will be used. One factor to consider when choosing an app or software is how these can affect communication and outreach efforts centered around customers.
In some situations, the management may need a channel to disseminate information and conduct live audio events, webinars, or conferences where employees can tune in for updates. In other instances, the management may opt for a group chat or video call application to gather employee input.
Ideally, the chosen communication tool must have the following capabilities:
Support For All Types of Communication
Employees must be able to make calls, send text messages, initiate video calls, and share multimedia files with a group or individual. Going further, applications like WhatsApp and WeChat also has screen-sharing option for business users.
Along with enabling various forms of communication, the platforms must also have a reasonable backup so companies can record calls and archive text messages. This is increasingly crucial as regulators also remind companies to regulate emoji use.
Another vital feature to look out for is the ability to monitor text messages with a text message archiver for compliance and productivity measurement purposes.
Investing in applications like WhatsApp, WeChat, or Telegram ensures companies that there is end-to-end encryption. It is vital to have the data of employees and customers protected by the highest level of encryption in the market.
However, it is also worth noting that WhatsApp GDPR compliance issues have sometimes emerged with European regulators. With this, organizations must be one step ahead.
Scalable and Reliable for Global Use by Remote Team
The scalability features of communication platforms must not be overlooked. The platform must be easy to use across devices and networks with minimal downtime to ensure smooth operations. Many applications are catching up fast with the need for scalability, as it is vital to stay connected with many customers or employees, even in a remote setup.
Knowing how to choose the right communication tool for a business is significant to ensure smooth operations. A real-time capture, retention, and maintenance solution and communication tools can make it easy for organizations to comply with regulations and monitor employee and customer interactions.